A turning point
The nineties eHype is over and it is time to assess what has actually been done. The issue is no longer why government should be on-line but how and with what consequences. eGovernment has reached a turning point, an uncomfortable transitional period, in which practitioners have more questions than answers: Why aren't citizens leaping into online dealings with government? What return has there been on the investment in eGovernment projects? What is the best way to respond to the real social and economic demands? Is it feasible and realistic to create a seamless one-stop-government office when such seeming unity is dependent on cooperation between all the different actors in the back office? You name it �" there is no shortage of questions.
"Drop the e and dance with the customer"
Comprehensive and fully integrated eGovernment solutions must target user needs and be linked to management and back office reorganisation. The time has come to stop navigating blindly and to learn from past mistakes, to review and share experience to create a space whereby limits can be acknowledged. To this end, governments must abandon mantras, drop the "e" and build solid, comprehensive and well-integrated strategies for reform based on the prerequisite principles of good governance.
Going beyond Lisbon
In a mid-term perspective, the potential benefits of eGovernment to society will go far beyond the targets set by the 2000 Lisbon Summit, but to use the full potential, more ambitious goals must be set, and burning questions need to be answered.
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EIPA Code #: 2003/E/02 
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